Intertek Group plc
English         
WELCOME TO THE KENYA PVoC GUIDE FOR EXPORTING TO KENYA
PVoC - CUSTOMER FEEDBACK QUESTIONAIRE (INS/PVoC/FORM/02)

Thank you for taking a moment to send your valuable input and suggestions on PVoC programme.

  1. Date: (dd/mm/yyyy)
 
  2. PVoC Agent/KEBS:
 
  3. What was the nature of your interaction with the PVoC Agent/KEBS?
  a) Date: (dd/mm/yyyy)
  b) Time: (hh:mm:ss[am/pm])
  c) Location of office (Country/City):     
  d) Business conducted:
      If others specify:
 
  4.
Based upon your most recent service experience, how would you rate your overall satisfaction with the PVoC Agent/KEBS?
Excellent, Good, Average, Fair, Poor
 
  5.
How satisfied are you with the time taken to complete the PVoC certification process?
Extremely satisfied, Satisfied, Unsatisfied, Extremely unsatisfied,
 
  6. How would you rate the PVoC Agent's/KEBS's performance in the following areas?
 
  Exceeded my expectation Met my expectation Did not meet my expectation
  Employee cared about and understood my needs and concerns.
  Service delivery was timely and responsive.
  Employee was able to assist me or direct me to appropriate source.
  Employee was courteous and friendly.
  Employee was qualified, knowledgeable and well-informed.
  Transaction was handled in a professional manner.
  Policies and processes were easy to follow and/or clearly explained.
  Accessibility (facility, staff, hours of operation).
 
  7. Please provide suggestions or comments for ways the Agent/KEBS can better serve your needs and/or improve their service to the public.
 
*  Name:
  Company:
  Address:
  City:
*  Country:
  Postcode:
  Telephone:
  Fax:
*  Email:
  * Compulsory fields